Welcome to Clothiv.com — your trusted destination for authentic, elegant, and affordable ethnic fashion. At Clothiv, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit or make a purchase from our website.

We are committed to maintaining the confidentiality and security of your data and ensuring complete transparency in how we handle it. By using our website, you agree to the practices described in this policy. We encourage you to read it carefully and reach out to us if you have any questions or concerns.

If you do not agree with any part of this Privacy Policy, please discontinue use of the Website.

Details of Data Collection

At Clothiv, we collect personal and non-personal information from you in various ways to provide and improve our services, process your orders, and offer a personalized shopping experience.

1. Information You Provide Directly

When you interact with our website or customer service, you may voluntarily provide us with:

• Personal Identification Data: Full name, shipping/billing address, phone number, email address.

• Account Information: Username, password, order history, saved preferences.

• Payment Information: Credit/debit card details, UPI ID, wallet details (collected and processed securely via third-party payment gateways).

• Communication Data: Messages sent through customer support, reviews, or feedback forms.

2. Information Collected Automatically

When you browse or use our website, we automatically collect certain information through cookies and similar technologies:

• Device & Usage Data: IP address, browser type, device type, operating system, referring URLs, date/time of visit, pages viewed, time spent on pages.

• Transactional Data: Details of products you have purchased, viewed, or added to your cart or wishlist.

• Location Data: General geographic location derived from your IP address to provide region-specific offers, shipping estimates, and service availability.

3. Information Collected from Third Parties

We may receive your data from:

• Payment service providers: To confirm and validate transactions.

• Logistics partners: To ensure successful delivery and manage returns.

• Marketing platforms: To help us understand user behavior and preferences.

• Social Media Platforms: If you engage with us through Instagram, Facebook, etc., we may receive basic profile information per those platforms’ permissions.

Cookies and Tracking Technologies

At Clothiv, we use cookies and similar tracking technologies to enhance your browsing experience, provide personalized services, and understand how our website is used. This section explains what cookies are, how we use them, and your choices regarding their use.

1. What Are Cookies?

Cookies are small text files stored on your browser or device when you visit a website. They help the website remember your preferences and activities (such as login, cart contents, or visited pages), making future interactions smoother and more efficient.

Cookies may be:

• Session Cookies: Temporary and deleted once you close your browser.

• Persistent Cookies: Remain on your device for a set period or until deleted manually.

2. Types of Cookies We Use

a. Essential Cookies

These are necessary for the website to function properly and enable core features such as:

• Adding items to your cart

• Secure checkout

• Account login

b. Performance and Analytics Cookies

These cookies collect information about how visitors use our website, including:

• Pages visited

• Time spent on the website

• Any errors encountered

We use tools like Google Analytics to analyze and improve our website’s functionality and user experience.

c. Functional Cookies

These cookies remember your choices (like location, language, or past activity) to provide a more personalized experience.

d. Advertising and Targeting Cookies

We may use these cookies to:

• Show you ads that are more relevant to your interests.

• Measure the effectiveness of marketing campaigns.

They may be set by us or third-party advertising platforms like Google Ads or Facebook Pixel.

3. Third-Party Cookies

Some cookies on our website may be placed by trusted third-party service providers. These cookies may collect information such as IP address, browser type, or engagement with ads. Third-party cookies are subject to the privacy policies of the respective external providers.

4. Your Cookie Choices

You have the right to control the use of cookies:

• Most browsers allow you to block or delete cookies through browser settings.

• You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

• To opt out of interest-based advertising from Google, visit Ads Settings.

Note: Disabling certain cookies may affect the functionality of some features on our website.